Information We Collect

We collect information that helps us deliver quality financial education and support your learning journey. Here's what we gather and why it matters.

Personal Details You Provide

When you register for courses or contact us, we collect basic information like your name, email address, phone number, and mailing address. If you're enrolling in paid programs, we'll also need payment details—though we don't store full credit card numbers ourselves.

Learning Activity Information

To help you get the most from our courses, we track your progress through modules, quiz results, and completion rates. This isn't about surveillance—it's about understanding where you might need extra support or different resources.

Technical Data

Like most websites, we collect technical information when you visit: your IP address, browser type, device information, and how you navigate through our site. This helps us fix technical issues and improve the user experience.

How We Use Your Information

Your data serves specific purposes, and we don't use it for anything outside these areas without your explicit permission.

• Course Delivery: We use your contact details to send course materials, updates, and important notices about your enrollment
• Support Services: When you reach out for help, we reference your account information to provide relevant assistance
• Improvement: Anonymous aggregated data helps us understand which topics need better explanation or additional resources
• Legal Compliance: Australian law requires us to maintain certain records, particularly around financial transactions and educational credentials
• Security: Technical data helps us identify and prevent unauthorized access or fraudulent activity

Data Sharing and Third Parties

We work with a few carefully selected partners to deliver our services. Here's who might see your information and why.

Essential Service Providers

Our payment processor handles transactions securely—they need basic details to complete payments but operate under strict data protection standards. Our email service provider manages course communications, and our learning platform hosts your progress data.

These providers are contractually bound to protect your information and can only use it for the specific services they provide to us. They can't market to you or use your data for their own purposes.

Legal Requirements

Australian law might require us to disclose information in certain situations—court orders, regulatory investigations, or tax audits, for example. If we receive such requests, we verify their legitimacy before sharing anything.

Business Transitions

If falenquorite were to merge with or be acquired by another organization, your data would transfer as part of that process. We'd notify you beforehand and ensure the new entity maintains at least the same privacy standards.

Your Rights Under Australian Law

The Australian Privacy Principles give you significant control over your personal information. Here's what you can do.

1. Access Your Data: You can request a copy of all personal information we hold about you. We'll provide this within 30 days, free of charge for reasonable requests.
2. Correction Rights: If any information we hold is inaccurate or outdated, you can ask us to correct it. We'll make changes within 30 days and notify anyone we've shared the incorrect data with.
3. Deletion Requests: You can ask us to delete your personal information, subject to legal retention requirements. For example, we must keep financial records for seven years under tax law.
4. Marketing Opt-Out: You can unsubscribe from promotional emails at any time. This won't affect course-related communications you need to receive.
5. Lodge Complaints: If you're unhappy with how we've handled your data, contact us first. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner.

To exercise these rights, email info@falenquorite.com with your request. We'll need to verify your identity before processing most requests—usually by confirming your email address and one other piece of identifying information.

Data Security Measures

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes both technical and organizational measures.

Technical Protections

• SSL encryption for all data transmitted between your browser and our servers
• Encrypted storage for sensitive personal information
• Regular security audits and vulnerability testing
• Restricted access to personal data—only staff who need it for their role can view it
• Secure backups stored in Australian data centers

Human Factors

Technology alone doesn't ensure security. Our team receives regular privacy training, and we maintain strict policies about handling personal information. Staff access is logged and monitored.

That said, no system is completely immune to breaches. If we experience a data incident that's likely to result in serious harm, we'll notify affected individuals and the OAIC within 72 hours, as required by the Notifiable Data Breaches scheme.

Cookies and Tracking Technologies

Our website uses cookies—small text files stored on your device that help us remember your preferences and understand how you use our site.

Essential Cookies

These are necessary for the website to function. They remember your login status, course progress, and basic settings. Without these, you'd have to re-enter information constantly.

Analytics Cookies

We use analytics to understand which pages are most helpful and where users encounter problems. This data is aggregated and anonymized—we don't track individual browsing patterns.

Managing Cookies

You can adjust your browser settings to refuse cookies or alert you when they're being sent. Be aware that some website features might not work properly without cookies enabled.

International Data Transfers

We primarily store data within Australia, but some service providers operate internationally. For example, our email platform maintains servers in multiple countries for reliability.

When data is transferred overseas, we ensure the receiving country has adequate privacy protections or that contractual safeguards are in place. The Australian Privacy Principles require us to take reasonable steps to ensure overseas recipients handle your data appropriately.

You have the right to know which countries might receive your data. Currently, our service providers may transfer data to the United States and Singapore—both of which have frameworks for protecting personal information.

Children's Privacy

Our financial education courses are designed for adults. We don't knowingly collect information from individuals under 18 without parental consent.

If you're under 18 and interested in our programs, please have a parent or guardian contact us. If we discover we've inadvertently collected data from a minor without proper consent, we'll delete it promptly.

Changes to This Policy

Privacy practices evolve as technology and regulations change. We review this policy annually and update it when necessary.

When we make significant changes, we'll notify active users by email and post a notice on our website for at least 30 days. The "Effective Date" at the top of this page shows when the current version came into effect.

Continued use of our services after changes take effect means you accept the updated terms. If you disagree with changes, you can close your account—contact us for assistance with that process.